Service

CY Industrial boasts a professional R&D department with over 50 specialists dedicated to ensuring product design, software development, and system upgrades. Additionally, a 20-member engineering team provides clients with technical support and delivers optimal solutions. Our long-term stable partnerships with raw material suppliers guarantee the quality and reliability of machine hardware.

We provide a one-year quality warranty for all machines sold, along with lifetime after-sales service. We offer three after-sales service options for customers to choose from:

1. We dispatch our engineers to the customer's factory to provide on-site guidance for machine installation and training.

2. Customers come to our factory to receive machine installation and operation training.

We provide detailed machine operation manuals and installation guidance videos, supplemented by remote online assistance to help resolve after-sales issues.

We provide a one-year quality guarantee for the core components of all machines, and free replacement of hardware that is not damaged by human factors We also provide permanent after-sales guidance and consulting services to ensure that we can promptly help customers solve any problems We also provide additional vulnerable consumables for free

All machines will be packaged in vacuum-sealed wooden crates to ensure they are not damaged during prolonged transportation, and the appropriate shipping method will be selected according to the customer's requirements.